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FAQ's

GENERAL QUESTIONS

Q: Are all of your vintage wedding dresses really authentic?
A: Yes!  We pride ourselves on the quality of the vintage we curate, so you will know that each and every piece we carry in our online store and boutique, are truly authentic wearable vintage. It is important to note that some may show signs of general wear, as they may have been previously worn and/or may have been tried on by another customer in our boutique. 
Q: Where do you get your merchandise?
A: While we used to travel worldwide in search of pieces to add to our collection, today we are lucky enough to work with some of the finest professional buyers around.
Q: Do you buy items from individuals?
A: Sorry, No. We do not buy from individuals.
Q: What are your boutique hours?
A: We have moved to Connecticut! Until we settle into our new home, our dresses will be available to purchase online only.
Q: Do you carry vintage shoes and accessories?
A: YES!  Our bridal boutique has everything you need to complete your ensemble.  We carry some amazing vintage shoes, bags, jewelry, hats, headpieces and veils.  
Q: Can I contact you if I am looking for something specific that I don’t see online?
A: Absolutely.  We have many, many more vintage wedding dresses in our bridal boutique than we are able to show in our online collection.  Let us know what you are looking for and if we have it, we will send you some photos and information.  Please click here to contact us.

ONLINE

Q: What method of payments do you accept?
A: Shop with confidence with GeoTrust secure checkout. We accept payment via Visa, MasterCard, AMEX and PayPal. Sorry, no personal checks or money orders.  (In addition to Visa, MasterCard and AMEX, cash is always accepted in our boutique)
Q: How will I know if my order was received?
A: Once your order is placed, you will receive an automated email letting you know that your order has been received and is being processed.  
Q: How long will it take to receive my order?
A: We will process your order within 3-5 business days and ship via USPS. We insure and track all packages and transit times are generally 2 to 3 business days.  For our international customers, we ship via USPS as well.  Transit times will vary depending upon individual customs, which is out of our control. However, most shipments can be expected within 14 days (depending on time held in customs). We insure and track all packages. In some cases, packages cannot be tracked after received by your country’s customs. If you need expedited shipping, we are happy to assist you. Please CONTACT us for other shipping services available. Extra services will incur a charge.
Q: Do you accept exchanges and/or returns?
A: For a full explanation of our exchange/return policy, please click HERE.
Q: If I place a dress in my bag, does it guarantee that it will be saved for me?
A: Have you have found the perfect vintage wedding dress, but have no time to complete your purchase.  If you sign up for an account, items added to your bag will remain there until you either remove or purchase them. This is a great way to save dresses you are interested in so that you can come back to them later.  Please remember that all of our vintage wedding dresses are authentic vintage, which means we only have one of each. Until a dress is actually sold, it will still available to others for purchase. If something you saved in your bag is purchased by another, sadly you will be unable to grab it for yourself.
Q: How often do you add to “New Arrivals”?
A: We make every effort to add items on a weekly basis.  If you sign up to receive our emails, you will be among the first to know when something new has been added.

BRIDAL CONSULTATIONS

We have moved to Connecticut!
Until we settle into our new home, our dresses will be available to purchase online only.
Q: Why do I need to make an appointment to try on wedding dresses?
A: Selecting your wedding dress is truly a once in a lifetime experience. When you make a bridal appointment with us, you are guaranteed not to have to share the spotlight with anyone else. During your appointment you will receive our undivided, one-on-one attention. After all, you are the bride!!  
Q: How do I schedule an appointment?
A: Just click HERE!
Q: How long do appointments generally last?
A: The average appointment time is about 90 minutes, so we book our bridal consultations in two hour segments.
Q: What should I bring to my appointment?
A: Please bring proper undergarments, such as a well fitting bra.  If you plan on wearing shape wear under your dress on your wedding day, we recommend bring that along too.  We do have vintage shoes for you to wear during your dress selection, but if you already have the shoes before you have the dress, bring those along too. Just a side note: Please DON'T apply self-tanner in the days leading up to your appointment, in order to avoid damaging any of the dresses.
Q: Can I complete my entire look in one appointment?
A: Absolutely!  We have everything you need to complete the entire look for your wedding day including vintage shoes, vintage veils and headpieces, vintage jewelry and shawls.  
Q: How many guests can I bring to my appointment?
 A: Our bridal salon is what you might call cozy.  In other words, while charming, romantic and well appointed, there isn’t a lot of seating room for your guests.  While we will certainly do everything we can to accommodate a larger party, we recommend bringing a maximum of 3 guests to your appointment.
Q: What is the price range of your bridal gowns?
A: The price range of our collection is between $165 and $2700.  Most of our dresses fall within the $1000 range.  Once you have made your bridal consultation appointment, we will send you an email asking for a bit more information, including your price point.  
Q: Do you carry plus size gowns?
A: We do have a few gowns that would accommodate a more curvaceous figure.  However, that does not mean that curvy brides are going to be limited to only a few choices.  Nearly all the pieces in our collection can be altered by a professional seamstress to achieve a customized fit.  
Q: Do you have more dresses than you show online?
A: We have fantastic dresses for both your bridesmaids and mother-of-the-bride.  If they are also interested in choosing dresses for the occasion on the same day of your appointment, please let us know ahead of time so that we may block out additional time to accommodate your party.  We want to give your entire bridal party our undivided attention. You are also welcome to set up a separate appointment for your party.
Q: What forms of payment do you accept?
A: We accept payment via Visa, MasterCard, AMEX and of course, cash in our boutique/salon.
Q: Do you offer layaway?
A: Yes, we do.  A (NON REFUNDABLE) downpayment of 50% is due at the time of purchase.  The final payment is due within 30 days of that date.  If final payment is not received, you will forfeit the 50% downpayment and the item(s) you have on layaway.
Q: How do I go about getting alterations?
A: While we do not have a seamstress working directly for Mill Crest Vintage, we do use a top notch professional bridal seamstress who specializes in vintage.  Should you need alterations and would like to use her services, we will provide you with her contact information.  If you would like to have your fittings done in our salon, so that we may be there as well, that can be easily arranged.  If you do not live in the area, we will certainly offer you recommendations on what alterations would be best and you are welcome to take your dress to a seamstress closer to home.
Q: Do you offer exchanges/refunds on bridal gowns?
A: NO, we do not offer exchanges/refunds on any bridal items.  All bridal purchases are FINAL SALE.
Q: What if I can’t make it to my appointment?
A: Not a problem.  We ask that you just send us an email at bridal@millcrestvintage.com or give us a call at 609-397-4700 and let us know.  We will be happy to reschedule you for a more convenient time.
Q: How should I store my dress after I bring it home?

 A: We carefully wrap your dress for you so that you may travel home with it safely.  Since vintage is fragile, we STRONGLY recommend that you remove your dress from the wrapping, roll it gently and store it in a pillow case.  This will ensure that the dress does not discolor or become damaged while awaiting the big day.


If you don’t see a question that you need answered, please don’t hesitate to CONTACT us!